Shipping policy

At TAM BO DE USA, we are dedicated to delivering our premium certified 24K gold-plated pieces safely to your doorstep. Below are the comprehensive guidelines regarding our domestic and international shipping operations.

Order Processing Time

Orders are typically processed and handed over to carriers within 2–3 business days from the date of purchase (excluding U.S. federal holidays). Please allow additional processing time during peak periods such as holidays and new product launches. Delays may also result from payment verification and/or inventory verification.

Domestic Shipping (United States)

We partner with top-tier carriers to ensure safe transit. The following flat-rate shipping options are available at checkout:

  • Standard / Ground Shipping: Estimated delivery within 2–5 business days after shipment.
  • Economy Shipping: Estimated delivery within 5–7 business days after shipment.

(Note: Remote addresses in Alaska and Hawaii may experience slightly longer delivery timeframes.)

Free Domestic Shipping on Orders Over $100

We proudly offer Free Standard Ground Shipping on all domestic orders of $100 or more within the continental U.S. The qualifying purchase amount is determined after discounts and before taxes or shipping charges are applied.

International Shipping (Worldwide & European Union)

We are pleased to offer secure international shipping to global destinations, including the European Union (EU), the United Kingdom (UK), Australia, and Canada, powered seamlessly by Shopify Managed Markets.

  • Delivered Duty Paid (DDP): To guarantee a smooth customs clearance, all applicable import duties, customs tariffs, and local Value-Added Taxes (VAT) are calculated and collected directly at checkout. You will not face any unexpected fees or customs holds upon delivery.
  • Shipping Estimates: International transit times generally range from 7–14 business days, depending on the destination country's local postal services and customs checkpoints.
  • Flight Safety Regulation: To comply with international aviation security guidelines, please note that all international orders are shipped strictly WITHOUT operating lithium-ion batteries.

General Shipping & Delivery FAQs

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing a tracking number. Click the link in the email or enter the tracking number directly on the carrier’s official tracking portal. You can also view tracking details by logging into your customer account under Order History.

What if my tracking says "Delivered" but I haven’t received it?

If your tracking status shows “Delivered” but the package is not in your possession, please wait 48 hours, as carriers occasionally mark shipments early. Check with neighbors or secure drop-off areas. If it still hasn't arrived after 48 hours, contact our support team at info@tambode.com for assistance.

What happens if my order is returned to sender?

If a package is returned to our warehouse due to an incorrect/incomplete address provided by the customer or failed delivery attempts, the customer will be responsible for the re-shipping fees. Please contact us immediately to arrange a reshipment or a refund (minus original shipping costs), depending on the situation.

What should I do if I receive a damaged or incorrect item?

If your package or items arrive damaged or incorrect, please email info@tambode.com within 48 hours of delivery. Include your order number, full name, and clear, high-resolution photographs of the packaging and items in question. Our quality assessment team will contact you directly to resolve the issue.

Can you ship to P.O. Boxes?

We are currently unable to ship to P.O. Boxes for both domestic and international orders due to carrier safety restrictions for premium handcrafted items. Please provide a valid physical residential or business address at checkout.

Discount Usage Disclaimer

Discounts are issued at the sole discretion of TAM BO DE USA. Coupon codes cannot be stacked or combined with any other promotional codes during the checkout process. Codes may have unique usage limits, territory restrictions, and expiration dates.